Justia California Court of Appeals Opinion Summaries
Articles Posted in Consumer Law
Kashanian v. National Enterprise Systems
A consumer defaulted on credit payments, and the debt was assigned to a third-party debt collector. The collector sent a collection letter to the consumer that included mandatory language about debtor rights, but the notice used a smaller type size than required by California law. The consumer, on behalf of himself and a proposed class, filed suit alleging that the collection notices violated the type-size requirements of the Consumer Collection Notice law and, by extension, the Rosenthal Fair Debt Collection Practices Act. The suit sought statutory damages, attorney fees, costs, and injunctive relief.The Superior Court of Lake County granted summary judgment in favor of the debt collector. The court reasoned that the consumer and the class lacked standing to pursue statutory damages because they had not alleged or demonstrated any actual injury, harm, or loss resulting from the violation. The court concluded that civil liability under the relevant statutes could not be imposed without proof of actual or reasonably foreseeable harm.The California Court of Appeal, First Appellate District, Division Three, reviewed the case. The appellate court held that, under the Collection Notice law and the Rosenthal Act, a consumer has standing to seek statutory damages based solely on a statutory violation, regardless of whether the consumer suffered actual injury. The court explained that the statutory scheme authorizes recovery of statutory damages as a penalty to deter violations, not merely to compensate for actual harm. The court distinguished the relevant statutes from others that require proof of injury and rejected the argument that federal standing requirements or the use of the term “damages” limited standing to those who suffered actual harm. The judgment of the trial court was reversed. View "Kashanian v. National Enterprise Systems" on Justia Law
Posted in:
Class Action, Consumer Law
P. v. Adir Internat., LLC
Adir International, LLC operates a chain of retail stores, Curacao, which primarily serves low-income, Spanish-speaking immigrants in California, Nevada, and Arizona. Curacao offers store credit to customers, with over 90 percent of sales made on store credit. Since at least 2012, Curacao has offered optional “account protection” services (AGP Basic and AGP Plus) to credit customers, with AGP Plus including a credit property insurance component. Curacao was licensed as a credit insurance agent, but its sales associates, who were not licensed or endorsed, received bonuses for selling these insurance products. The AGP program allowed customers to defer payments under certain circumstances, but the fees for AGP often exceeded finance charges, and the program was highly profitable for Curacao.The People of the State of California filed a civil enforcement action in the Superior Court of Los Angeles County, alleging that Adir and its owner, Ron Azarkman, violated the Unfair Competition Law (UCL) through predicate violations of the Insurance Code and the Unruh Retail Installment Sales Act (Unruh Act). After a bench trial, the Superior Court found that Adir and Azarkman violated the Insurance Code by selling insurance through unlicensed employees, failing to use approved training materials, and providing required disclosures only after enrollment. The court held Azarkman personally liable due to his control and knowledge of the practices. However, the court ruled that the sale of account protection services did not violate the Unruh Act.On appeal, the California Court of Appeal, Second Appellate District, Division Eight, affirmed the trial court’s findings regarding the Insurance Code violations and Azarkman’s personal liability, rejecting arguments about primary jurisdiction, statutory interpretation, and statute of limitations. The appellate court reversed the trial court’s ruling on the Unruh Act, holding that the Act limits all permissible fees to those specifically authorized, and remanded for further proceedings on that claim. In all other respects, the judgment was affirmed. View "P. v. Adir Internat., LLC" on Justia Law
Posted in:
Consumer Law, Insurance Law
Davis v. CSAA Insurance Exchange
During the COVID-19 pandemic, two individuals who held automobile insurance policies with a major insurer in California alleged that the insurer’s rates became excessive due to a significant reduction in driving and traffic accidents. They claimed that the insurer was required by statute to refund a portion of the premiums collected during this period, even though the rates had previously been approved by the state’s insurance commissioner. The insurer did provide partial refunds in response to directives from the insurance commissioner, but the plaintiffs argued these refunds were insufficient and sought further restitution on behalf of a class of similarly situated policyholders.The Superior Court of Alameda County initially allowed the plaintiffs to amend their complaint after sustaining a demurrer. In their amended complaint, the plaintiffs continued to assert claims under California’s Unfair Competition Law and for unjust enrichment, maintaining that the insurer’s failure to provide full refunds violated Insurance Code section 1861.05(a). The trial court, however, sustained the insurer’s subsequent demurrer without leave to amend, holding that the statutory scheme did not require insurers to retroactively refund premiums collected under previously approved rates, even if those rates later became excessive due to changed circumstances.The California Court of Appeal, First Appellate District, Division One, reviewed the case on appeal. The court held that Insurance Code section 1861.05(a) does not impose an independent obligation on insurers to retroactively refund premiums collected under rates approved by the insurance commissioner, even if those rates later become excessive. The court reasoned that the statutory scheme provides for prospective rate adjustments through the commissioner’s review process, not retroactive modifications. The court also found that the insurer’s conduct was affirmatively permitted under the statutory “prior approval” system, and thus not actionable under the Unfair Competition Law. The judgment in favor of the insurer was affirmed. View "Davis v. CSAA Insurance Exchange" on Justia Law
Atlas v. Davidyan
An elderly plaintiff with significant disabilities inherited her home and, facing a tax sale due to unpaid property taxes, responded to a flyer offering help. She met with the defendant, who had her sign documents that transferred ownership of her home to him, allegedly under the pretense of providing a loan. The documents did not provide for any payment to the plaintiff, only that the defendant would pay the back taxes. The plaintiff later attempted to cancel the transaction, believing it had been voided when the defendant returned her documents and she received no loan. Several years later, the defendant served her with an eviction notice, prompting her to file suit alleging fraud, undue influence, financial elder abuse, and other claims, seeking cancellation of the transfer and damages.The case was heard in the Superior Court of Los Angeles County. The defendant, representing himself, filed an answer and a cross-complaint, asserting that he had purchased the property and that the plaintiff had lived rent-free for years. The litigation was marked by extensive discovery disputes, with the plaintiff filing nine motions to compel and for sanctions due to the defendant’s repeated failures to provide timely and adequate discovery responses, appear for depositions, and pay court-ordered sanctions. The court issued incremental sanctions, including monetary and issue sanctions, before ultimately imposing terminating sanctions by striking the defendant’s answer and cross-complaint, leading to a default judgment in favor of the plaintiff.The California Court of Appeal, Second Appellate District, Division Eight, reviewed the case. It held that the trial court did not abuse its discretion in imposing terminating sanctions after the defendant’s persistent and willful noncompliance with discovery orders. The court also found that the plaintiff’s complaint provided sufficient notice of damages, and that the award of damages and attorney fees was supported by substantial evidence. The judgment of the trial court was affirmed in all respects. View "Atlas v. Davidyan" on Justia Law
Cruz v. Tapestry
Leslie Cruz made two purchases from the website operated by subsidiaries of Tapestry, Inc. in early 2024. She later filed a lawsuit in the Superior Court of Los Angeles County, alleging that the companies engaged in unfair competition and false advertising by promoting misleading sales discounts. Cruz claimed that the advertised sale reductions were deceptive because the merchandise was rarely, if ever, sold at the full price listed, and sought restitution and disgorgement of unjust enrichment resulting from these practices.The defendants moved to compel arbitration, relying on an arbitration clause in their website’s Terms of Use. The checkout pages on the website included a line of gray, small-font text below the order submission button stating that by clicking, the user agreed to the Terms of Use and Privacy Policy, with hyperlinks to those documents. The trial court, after reviewing screenshots of the checkout pages, found that the notice of the arbitration agreement was not sufficiently conspicuous. The court emphasized that the notice was less prominent than other visual elements on the page and that the transaction did not create an expectation of an ongoing contractual relationship governed by extensive terms. The court concluded that Cruz had not assented to the arbitration agreement and denied the motion to compel arbitration.The California Court of Appeal, Second Appellate District, Division One, reviewed the trial court’s decision de novo. It held that the defendants failed to provide reasonably sufficient notice to Cruz that clicking the order button would bind her to the Terms of Use, including the arbitration provision. The court found that the design of the checkout pages did not adequately call attention to the notice text, and affirmed the trial court’s order denying the motion to compel arbitration. View "Cruz v. Tapestry" on Justia Law
Posted in:
Arbitration & Mediation, Consumer Law
Johnson v. Stoneridge Creek Pleasanton CCRC
Russell Johnson, a resident of a continuing care retirement community operated by Stoneridge Creek, filed a class action lawsuit alleging that Stoneridge Creek unlawfully increased residents’ monthly care fees to cover its anticipated legal defense costs in ongoing litigation. Johnson claimed these increases violated several statutes, including the Health and Safety Code, the Unfair Competition Law, the Consumer Legal Remedies Act (CLRA), and the Elder Abuse Act, and breached the Residence and Care Agreement (RCA) between residents and Stoneridge Creek. The RCA allowed Stoneridge Creek to adjust monthly fees based on projected costs, prior year per capita costs, and economic indicators. In recent years, Stoneridge Creek’s budgets for legal fees rose sharply, with $500,000 allocated for 2023 and 2024, compared to much lower amounts in prior years.The Alameda County Superior Court previously denied Stoneridge Creek’s motion to compel arbitration, finding the RCA’s arbitration provision unconscionable. Johnson then moved for a preliminary injunction to prevent Stoneridge Creek from including its litigation defense costs in monthly fee increases. The trial court granted the injunction, finding a likelihood of success on Johnson’s claims under the CLRA and UCL, and determined that the fee increases were retaliatory and unlawfully shifted defense costs to residents. The court also ordered Johnson to post a $1,000 bond.The California Court of Appeal, First Appellate District, Division Four, reviewed the case and reversed the trial court’s order. The appellate court held that the fee increases did not violate the CLRA’s fee-recovery provision or other litigation fee-shifting statutes, as these statutes govern judicial awards of fees, not how a defendant funds its own legal expenses. The court further concluded that Health and Safety Code section 1788(a)(22)(B) permits Stoneridge Creek to include reasonable projections of litigation expenses in monthly fees. However, the court remanded the case for the trial court to reconsider whether the fee increases were retaliatory or excessive, and to reassess the balance of harms and the appropriate bond amount. View "Johnson v. Stoneridge Creek Pleasanton CCRC" on Justia Law
Gamo v. Merrell
An 81-year-old man purchased a Maserati from a car dealership and its principal, claiming they orally promised him a $6,500 credit for his trade-in vehicle but only credited $2,000 in the written contract. He alleged that he would not have completed the transaction had he known the true trade-in value. Based on these events, he sued the sellers for financial elder abuse, violation of the Consumers Legal Remedies Act (CLRA), and several related claims. During discovery, the sellers served requests for admission, which the plaintiff denied or withdrew. The case proceeded to trial, where a jury found in favor of the sellers on all claims, concluding there was no misrepresentation.After prevailing at trial, the sellers sought approximately $490,000 in attorney fees, specifically cost-of-proof fees under Code of Civil Procedure section 2033.420 and CLRA fees under Civil Code section 1780, subdivision (e). The Superior Court of Orange County denied the fee motion in its entirety, holding that the unilateral fee provision in Welfare and Institutions Code section 15657.5, subdivision (a) barred prevailing defendants from recovering attorney fees on financial elder abuse claims and any intertwined claims. The court found all claims were based on the same transaction and thus inextricably linked, relying on precedent that prohibits fee awards to prevailing defendants in such circumstances.The California Court of Appeal, Fourth Appellate District, Division Three, reviewed the case. It held that the trial court erred in categorically denying cost-of-proof fees, finding that such fees serve a distinct purpose—encouraging efficient litigation—and do not conflict with the unilateral fee provision, which is designed to protect plaintiffs from adverse fee awards for losing on elder abuse claims. However, the appellate court affirmed the denial of CLRA fees, as the sellers failed to provide a separate, adequate argument for their entitlement. The order was affirmed in part, reversed in part, and remanded for further proceedings on cost-of-proof fees. View "Gamo v. Merrell" on Justia Law
Posted in:
Consumer Law
Kim v. Airstream
Paul Kim, a California resident, purchased an Airstream motorhome from a dealer in California. The warranty agreement for the motorhome included an Ohio choice of law provision and an Ohio forum selection clause. Kim sued Airstream in California, alleging violations of the Song-Beverly Consumers Warranty Act. Airstream moved to stay the lawsuit in favor of the Ohio forum, citing the forum selection clause. Kim opposed, arguing that enforcing the forum selection clause would diminish his unwaivable rights under the Song-Beverly Act.The Superior Court of Los Angeles County severed the choice of law provision as illegal under the Song-Beverly Act’s waiver prohibition but granted Airstream’s motion to stay, concluding that enforcing the forum selection clause would not diminish Kim’s unwaivable California rights. The court relied on Airstream’s stipulation to apply the Song-Beverly Act in the Ohio forum.The California Court of Appeal, Second Appellate District, reviewed the case. The court affirmed the lower court’s decision to sever the choice of law provision but reversed the decision to stay the case. The appellate court held that Airstream’s stipulation was insufficient to meet its burden of proving that enforcing the forum selection clause would not diminish Kim’s unwaivable rights. The court instructed the trial court to allow Airstream the opportunity to demonstrate that Ohio conflict of law principles would require the application of the Song-Beverly Act to Kim’s claims, thereby protecting his unwaivable rights. The case was remanded for further proceedings consistent with this opinion. View "Kim v. Airstream" on Justia Law
Tidrick v. FCA US LLC
Plaintiff Tidrick purchased a vehicle from FCA US LLC (FCA) and experienced transmission issues, leading her to request FCA repurchase the vehicle under the Song-Beverly Consumer Warranty Act. FCA initially declined, prompting Tidrick to file a lawsuit in Orange County Superior Court. The parties eventually settled, with FCA agreeing to repurchase the vehicle, pay restitution, and cover attorney fees and costs. Tidrick sought $82,719.33 in attorney fees and costs, but the trial court awarded her only $15,000, a significant reduction.The Orange County Superior Court, where the case was initially filed, awarded Tidrick $15,000 in attorney fees and costs, applying hourly rates prevailing in Fresno County, where Tidrick resided and purchased the vehicle. The court justified this by referencing Code of Civil Procedure section 395, subdivision (b), which it interpreted as mandating venue in Fresno County. The court also criticized the number of hours billed and the lack of a settlement agreement copy, suggesting the litigation was unnecessarily prolonged.The California Court of Appeal, Fourth Appellate District, Division Three, reviewed the case. It held that the trial court erred in applying Fresno County rates instead of Orange County rates, as venue was proper in Orange County where FCA's principal place of business is located. The appellate court also found that the trial court abused its discretion by not properly applying the lodestar method to calculate attorney fees and failing to specify the amount of costs awarded. The appellate court reversed the trial court's award and remanded the case with directions to recalculate the attorney fees using Orange County rates and to clarify the costs awarded. View "Tidrick v. FCA US LLC" on Justia Law
Posted in:
Civil Procedure, Consumer Law
People v. Superior Ct. (Credit One Bank)
In March 2021, the district attorneys of Riverside, San Diego, Los Angeles, and Santa Clara counties filed a civil enforcement action against Credit One Bank, N.A. (Credit One) on behalf of the People of the State of California. The lawsuit alleged that Credit One engaged in debt collection practices that violated California’s Rosenthal Fair Debt Collection Practices Act and Unfair Competition Law. The People sought injunctive relief, civil penalties, restitution, and other equitable relief. Credit One responded with written discovery requests and later noticed the deposition of the People’s person most qualified (PMQ) to testify on 25 topics, including two document requests.The trial court denied the People’s motion to quash the deposition notice but instructed them to refile it as a motion for a protective order. The court granted the protective order in part, limiting the deposition topics and document requests but requiring the People to designate a PMQ. The People challenged this order, arguing that they should not be subject to deposition under the Code of Civil Procedure and that the deposition would be tantamount to deposing opposing counsel.The California Court of Appeal, Fourth Appellate District, Division Two, reviewed the case. The court held that the People, represented by government agencies, are subject to deposition under section 2025.010 of the Code of Civil Procedure. However, the court agreed that deposing the People in this context is effectively deposing opposing counsel. Therefore, the court applied the standard from Carehouse Convalescent Hospital v. Superior Court, requiring Credit One to demonstrate “extremely” good cause for the deposition. The trial court had not applied this standard, so the appellate court granted the petition and ordered the trial court to reconsider the People’s motion for a protective order using the correct standard. View "People v. Superior Ct. (Credit One Bank)" on Justia Law
Posted in:
Civil Procedure, Consumer Law